爱游戏8 Official FAQ Center

Start your gaming journey!

1. Contact us via the form on our website, or call 400-
2. We will arrange a free consultation (online or phone)
3. Discuss your gaming vision, needs, and answer all questions
4. Select your gaming package and sign the agreement
5. Pay a deposit to lock in your gaming slot

Afterward, we will send you detailed gaming guides and assist you with game access.

We understand plans can change.

• Rescheduling: Free rescheduling within 7 days before the game starts (30 days for large events)
• Cancellation: Deposits are non-refundable but can be used for future gaming experiences within 12 months
• Technical Issues: Free rescheduling due to force majeure
• Account Issues: We offer free support if you or your family encounter account problems

Full details will be provided in the terms of service received before registration.

Yes! We support cross-platform gaming.

• Local: Within 30 km of major cities
• Regional: Additional fees apply beyond 30 km (X yuan per km)
• Overseas: We offer global gaming services. Travel expenses (flights, accommodation) are extra.
• International: Requires advance notice and arrangement

Contact us for cross-platform gaming support.

Our pricing is transparent and varies by service type:

• Standard Gaming Session: Starting from ¥100 for 2 hours
• Standard Shooting Package: Starting from ¥8,000, includes 2 hours of game experience recording
• In-depth Content Creation: Starting from ¥15,000/project, focusing on immersive storytelling
• Interactive Live Streaming Support: Starting from ¥5,000, for online events and game launches

All prices are subject to applicable taxes. We offer customized gaming packages to meet specific needs. Please contact us for detailed pricing based on your requirements.

Yes! We offer flexible payment options:

• Standard Service: 50% deposit after contract signing, balance paid before launch
• Large Projects: 30% deposit, 40% mid-project, 30% before launch
• Installment Payments: Available for long-term cooperation projects and enterprise solutions
• Corporate Partnerships: 30-day payment terms negotiable for long-term partners

We accept major credit cards, electronic payments, and bank transfers. All payments are processed securely.

We believe in transparent pricing. Additional fees may include:

• Cross-Platform Services: Involves multi-platform deployment, requiring additional technical integration consultation fees
• Custom Development: Additional ¥2,000 per hour for advanced feature development
• Expedited Service: 30% surcharge for priority development and testing
• Special Technical Integration: Fees apply if specific third-party technologies need to be integrated
• Content Moderation Fee: If sensitive content moderation is involved, the fee is borne by the client
• Platform Service Fee: Charged based on usage duration and features (consult for specific rates)

We will discuss all potential fees during the consultation to ensure no surprises.

Game settings greatly impact the experience!

• Visual Style: Choose dark tones and high-contrast elements that match the game's theme to create immersion
• Content Recommendations: Avoid redundant information, highlight game atmosphere, rhythm, and interaction, maintain information flow
• Platform Adaptation: Select optimal interface layouts for different devices to ensure cross-platform consistency
• Multi-Scenario Experience: Recommend preparing different devices to experience seamless cross-platform transitions
• Interaction Optimization: Appropriate animations and feedback can enhance player engagement and immersion
• Comfortable Experience: Ensure interface design is ergonomic, providing comfortable visual and operational experiences

Based on your game type, we will provide detailed device and software configuration guides.

Game duration varies by type:

• Core Gameplay Experience: 1-2 hours
• Community Interaction Experience: 1-1.5 hours
• New Player Onboarding Experience: 1.5-2 hours
• In-depth Gaming Experience: 6-10 hours (depending on game type)
• Multiplayer Online Experience: 2-8 hours (depending on game mode complexity)
• Technical Demonstration Experience: 1-3 hours (depending on demo content)

We never limit your gaming time and will reserve extra time for technical support and troubleshooting.

Of course! We support interaction with your virtual pets!

• Account Security: Please ensure you use officially verified account information to prevent fraud
• Safety Tips: It is recommended to bring players familiar with game operations to assist in complex levels
• Game Items: Bring your commonly used high-value items in the game to help maintain your game state
• Best Gaming Time: Choose a time when you are typically most energetic and reactive for challenges
• Network Environment: Please prepare a stable network connection to cope with potential high latency impacts

We have provided technical support for various virtual pets!

Our standard delivery times:

• Core Gameplay Feedback: 2-3 weeks
• In-depth Content Updates: 6-8 weeks (featured previews provided within 48 hours)
• Game Content Updates: 1-4 weeks (depending on the scope of the update)
• Technical Support Delivery: 1-2 weeks

We offer expedited services (additional charge) that can be completed in half the standard time. You will receive game access and related digital content.

We offer game peripheral products through our quality partners:

• In-game Items: Various rare items for a unique gaming experience
• Customized Game Scenarios: Personalized game environments and themes
• Artistic Game Visuals: Gallery-level game graphics
• Digital Collectibles: Modern-style digital collectibles
• Interactive Game Experiences: Stylish interactive display items
• Customized Game Peripherals: Museum-quality custom peripherals
• Game Community Interaction: Custom-designed community events

We offer product consultation to help you choose the best gaming equipment.

We retain all copyrights to game content, but you will receive:

• Game Content Usage Rights: Unlimited personal game usage rights
• High-Definition Game Assets: High-resolution game asset files for personal use
• Game Content Sharing: Allowed to share game highlights on social media
• Commercial Cooperation: Can be used for commercial purposes (additional fees apply)

We will never sell or license your game data to third parties without your permission. Enjoy your game freely!

Yes! We are fully certified and compliant:

• Platform Compliance: All operations comply with relevant laws and regulations
• Data Security: Provides reliable data protection and privacy assurance
• Technical Support: Fully adheres to industry standards and security protocols
• Content Moderation: Strictly enforces content moderation and safety procedures
• Technical Assurance: Uses professional-grade servers with redundant security systems

When necessary, we will obtain all required licenses and authorizations to access game servers.

We prioritize safety and quality. Game limitations include:

• Network Stability: Supports up to 20ms latency
• Game Compatibility: Supports mainstream operating systems with no significant compatibility issues
• Temperature Range: Suitable operating temperature: 0°C to 40°C
• Network Latency: Minimum 3ms latency
• Safety Warning: Immediate warning issued upon detection of high-risk operations

We closely monitor game updates and provide alternative solutions when conditions are not ideal. Gaming services include the technical support plan in the contract.

In most cases, yes!

1. Technical Consultation: We will provide you with game technical support and consultation
2. Contact Customer Service to Confirm Game Policies
3. Obtain necessary game updates/patches (if required)
4. Plan a secure online gaming path to avoid in-game conflicts
5. Coordinate update times with your game progress

Some games have specific restrictions, especially multiplayer online games or competitive games. As part of our gaming service package, we handle all relevant in-game research and configuration.